Shipping & Returns Policy

Shipping

Purchases made on weekends and public holidays will be processed on the next business day.

At Clearwater Surf we use Australia Post Registered Parcel Post. Standard shipping 3-10 business days depending on your location.

Australian orders over $150 receive free shipping. 

Excludes Surfboards / Skateboards.

Shipping on orders under $150 is a flat rate of $10.

Surfboards and Skateboards

$50 flat rate for shipping within Western Australia

Collect In Store. 

T119 420 Secret Harbour Blvd

Monday -  Friday 9 - 5pm

Saturday 9 - 5pm

Sunday 11 - 3pm

Order Tracking

Once your order has been carefully packed and posted you will receive an email with a tracking number that will enable you to track your parcel with Australia Post.

With Registered Post, if you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest Australia Post office.

Costs

All Australian orders are sent via Registered Post for $10, however when you spend over $150 will be delivered FREE of charge. There is only one delivery price per order, not per item.

Changes to your order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try!

If you have made an error in your delivery address please call us as soon as possible on 08 9524 8631 between 9.00 am to 5:00pm Monday to Saturday (WST) or, if we’re unavailable, please email clrwater@iinet.net.au with the customer name, order number and correction.

Customer Service

For all online customer service and order enquiries, either email us at clrwater@iinet.net.au or call us on 08 9524 8631 between 9.00 am to 5.00pm Monday to Saturday (WST).

Returns and Refunds Policy

We accept all returns within 14 days from when the order is sent.

We will offer refunds for or will replace any items purchased that...

  1. Are faulty or damaged at time of purchase
  2. Do not match the specification advertised for them
  3. Do not fit
We will not pay for return postage sorry.
 

We offer store credits for returned items that you have changed your mind on, please return by post (your cost). 

We will not refund purchases or replace items where the items are damaged, used or worn.

 Please ensure all returns are in a new condition and are fit for re sale with all packaging and retail swing tags in place and undamaged.